Description
Skill Summary:
The purpose of the position is to provide customers with reliable technical solutions to the complex integration problems associated with business solutions built on the IPTV platforms. As a designated technical resource working with Mediaroom operators and partners, you will be minimally required to have solid technical expertise across IPTV ecosystem.
Candidates must have exceptional customer service, problem solving, and communication skills, and the ability to work in a team environment.
Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals.
Must possess the ability to work with minimal supervision and operate as a self-contained/driver within the operations team.
Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using Ericsson products, 3rd party, or customized packages.
Providing ongoing customer support throughout implementation as well as driving new IS solutions development in order to meet the customers expectations.
Drive business with the customer by finding new convergence opportunities based on expanding existing solutions as well as creating new ones.
Attend and participate in customer meetings for specific solutions and different areas.
Assist solution architects in customer requirement gathering and analysis
Assist solution architects in the scoping for IPTV solutions the focus given to delivery of TV over Internet
Lead the investigation and isolation of unique and challenging problems, collaborate with product development teams and other support groups to devise a plan for resolution that meets the customers needs.
Maintain high levels of customer satisfaction, both external and internal customers.
Delivery of support within predefined service level agreement.
Penta Consulting is a global staffing solutions business providing innovative and flexible recruitment strategies for clients and the very best permanent, interim and contract career opportunities for candidates across IT & Telecoms. Ranked 8 in the 2013 Sunday Times Top 100 Companies to Work For awards, Penta holds a Queen's Award for Enterprise among other high profile business and quality awards. Penta Consulting is acting as an Employment Business in relation to this vacancy.