Description
Job Title: Service desk Analyst-L1
Job Location: Krakow, Poland
Job Type: Contract
The Responsibilities/required skills are as follows:
Phone support experience necessary.
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Hands on Knowledge on tools such as MS Excel, Word, Powerpoint, Outlook, Lync etc
Knowledge of VB, MS Access, Lotus Notes "
Knowledge of Active Directory, Exchange
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, Service now
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007, 2010, 2013): MS-Word, MS-Excel, MS-PowerPoint,
FLUENT FRENCH SPEAKING CANDIDATES ONLY