Description
Security Cleared | BMC Remedy |.NET | ASP | SQL Server | ITIL Framework
Urgently required Security Cleared or eligible to be Security Cleared .NET Application Support Analyst needed for a 6 month contract based in Belfast.
Duration: 6 months
Location: Belfast
Rate: £300 per day
Role: Application Support Analyst
Technology: BMC Remedy, .NET, ASP, IIS Server, SQL Server DB , Windows Server , ITIL Framework
Job Description:
- 5-6 years of experience in Application Support & Maintenance as part of a 2nd Line Production Support team, handling Live Incidents calls from Service Desk teams
- Strong experience in managing support for applications built on the technology stack listed above
- Strong knowledge of the ITIL processes, preferably ITIL certified
- Flexible in providing support during Out of Office Hours and during weekends, as per the customer demands and incident criticality
- Own resolutions of Incidents reported by Service Desk, determine the appropriate action to be taken, follow up with supplier and customer contacts, regular updates for KCI (keeping the customer informed).
- Proactive management of incident queues so as to avoid Incident SLA breaches
- Actively engage/liaise with the Supplier/3rd Party Vendor teams for Incident resolution or issues pertaining to the application functionality
- Logging of applications problems, investigation and resolution of application problems
- Support Changes and Service Requests
- Technical deployment of software releases or configuration/data changes from software vendors, and those required as a result of service incidents or problems
- Support to BT Service Manager in customer reviews and escalations
- Server Maintenance, Housekeeping & Preventive activities, Server Monitoring
- Monitor the application systems/Servers, perform system health checks and take preventive actions to maintain system availability
- Engage in Service Reporting, preparation of incident updates or reports in relation to application issues; for discussions with suppliers or customers
- Proactive involvement in bringing about Service Improvements through tool automation and process improvements
- Strong analytical thinking acquiring understanding of a problem through systematic breakdown
- Strong customer focus, understanding the needs of internal and external stakeholders
- Strong Oral and written communication & interpersonal skills with an aptitude for communicating complex technical issues with suppliers and customers
- Must be able to work proactively and under pressure
- Must have or be able to obtain full SC Clearance