Description
Visa Europe has an exciting opportunity for a Customer Support Representative in their Customer Support - Business Support & Analysis department on a 3 month contract. Fluency in English and Polish essential.
The purpose of the role is to provide an excellent level of support to cardholders across all Visa Digital products, services by taking ownership of their problems, enquiries, requests and issues, and either resolving these or co-ordinating a response from Visa Europe.
Key Accountabilities:
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Ensure customer satisfaction through the provision of excellent quality service by analysing, resolving and logging complex customer queries in an accurate and timely manner
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Educate cardholders about Visa products and services.
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Liaise with all Visa departments as appropriate, accurately disseminating information, in order to ensure that responses to complex queries are communicated to consumers in an appropriate and timely manner
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Assist Visa to improve Cardholders' experience of Visa products and services by making recommendations for improvement
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Develop and manage scripts to be used by all staff when answering queries
Essential Criteria:
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Fluency in English and Polish- spoken and written to a level of business fluency.
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Excellent Customer Service skills
High level of communication skills both verbal and written -
Proven experience or appreciation of working in a customer-focused environment
Ability to grasp and understand information and systems quickly -
Ability to prioritise
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High level of attention to detail
Excellent problem solving skills
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Ability to work on own initiative but be a good team player.
Good inter-personal skills
Think you know Visa Europe? Visa may be the world's leading payment brand, but there is a lot more to us than meets the eye. We are a not-for-profit membership association and are entirely independent of Visa Inc and as such, are responsible for shaping and delivering highly innovative and secure products and services to our members. Whilst we don't lend any money, we do provide the infrastructure, technology, security and branding to allow payments to happen quickly and safely globally.
Visa Europe is responsible for 38 markets across Europe, each providing unique opportunities and challenges. This is an exciting time to join us at Visa Europe - the industry is rapidly evolving and is characterised by a high degree of innovation in new payment methods emerging primarily as a result of the increase in E-commerce and mobile usage. As the market leader in Europe with one of the most recognised and trusted brands in the world, Visa Europe provides an unparalleled environment for you to utilise your current skills and experience whilst learning and developing new ones as we continue to be a pioneer in the fintech industry in Europe.