Description
ROLES and RESPONSIBILITIES- Support the life cycle project by fulfilling various duties, including:
- Manually install software and fully document the install process on replacement PCs
- Install software remotely and locally at a PC/Desktop
- Work with teammates and clients remotely to troubleshoot and resolve issues with life cycle PCs and software
- Stage laptop and desktops in an orderly manner for remote software installs
- Check out/in software from library and record all installations through established process
- Create/update software records in Remedy and through paper process
- Track computer assets and update records accurately in a timely manner
- Investigate and resolve records with missing or incorrect data
- Provide updates to the life cycle team on status and upcoming changes
- Application implementations
- Documentation on implementations
- Communication skills for implementations, with technical and non-technical
- Direct interaction with the end users
REQUIRED QUALIFICATIONS and EDUCATION REQUIREMENTS
- Application implementations
- Documentation on implementations
- Communication skills for implementations, with technical and non-technical
- Direct interaction with the end users
- Experience with installing and troubleshooting Legacy (XP/DOS) applications installed in Windows 7
- 5 years of relevant work experience with significant personal experience in the field
- In depth knowledge of Windows 7 OS troubleshooting and repair
- Ability to troubleshoot and resolve communication issues between software and devices connected to the PC via USB, RS-232, Ethernet, or a proprietary connector.
- Ability to identify and resolve problems or develop alternative solutions in a timely manner
- Ability to accurately log incident tickets in Remedy ITSM software
- Ability to lift 50 Lbs.
- Proper and correct tracking of PCs and Software installs in asset management tool
- Able to multi-task, independently and as part of a team
- Excellent verbal and written communication skills
- Must work well in group situations, make good sound decisions, and accurately follow instructions
- Ability to take initiative and be a self-starter
- Experience with Microsoft Outlook and Office Suite
- Productivity Software, Microsoft Office