Description
Configuration Consultant - Brussels, Belgium
Languages: ENGLISH only
Skills and experience:
- Minimum 5 years' experience in IT operations
- ITIL v3 Foundation certification required
- Good understanding of service management principles including management of configuration items (CIs), thinking in a service context, and defining outcomes-based delivery
- Excellent interpersonal and communication skills; ability to form strong relationships within a Matrix organization
- Detail oriented, analytical, and demonstrate ability to work in ambiguous environment
- Self-directed with proven ability to make mature decisions supported by thorough data analysis
- Project management skills a plus
Description of work:
- Take a lead role in analysing CMDB data to highlight anomalies and errors and to identify opportunities
- Apply skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures to perform trend analysis and guide strategy
- Provide consulting services within the team in recommending corrective and preventive actions
- Define CMDB data quality reports to ensure accurate and up to date information
- Define process for, implement & perform configuration monitoring
- Work with CI type owners to define remediation plans
- Maintain CMDB Data Model
Please send your CV to Sercan and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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