Description
Senior Unified Communications Engineer - Contract - 28/28 RotationThe Senior Unified Communications Engineer will report to the Telecoms Technical Lead and be primarily responsible for the delivery and support of Unified Communications including telephony, video conferencing and PSTN/SIP/GSM gateways, working with various implementation groups to deliver projects to agreed costs and timescales, maintaining quality and ensuring compliance with relevant governance, regulations, standards and policies.
The role requires a Senior Unified Communications Engineer who can work in a fast changing environment, implementing and supporting services, maintaining quality and ensuring compliance with relevant regulations, standards and policies.
Key Accountabilities
Ensure trouble-free operations of Unified Communications infrastructure.
Identify risks to service delivery, recommend options to address risks and execute approved options
Identify potential improvements to Unified Communications infrastructure capabilities, recommend options and execute approved options
Develop the Unified Communications strategy and capability to meet agreed service targets
Participate in Telecommunications enhancement projects
Assist with maintaining Unified Communications infrastructure related portion of the DR plans
Provide end-user support for Unified Communications infrastructure services
Define and execute Unified Communications infrastructure related 'changes'
Create and update documentation
Ensure Unified Communications infrastructure standards are adhered to.
Develop and monitor Cisco Prime system.
Provide 2nd/3rd level support for Unified Communications infrastructure Incidents.
Coach and provide daily direction to Unified Communications engineers.
Criteria & Qualifications Essential
University level education preferably in Engineering/IT or related discipline.
CCNP Voice
Proven track record in designing, deploying and supporting UC infrastructure solutions.
Deep understanding of Telephony, Video Conferencing and PSTN/SIP/GSM Gateways
Excellent troubleshooting skills
Ability to work within a multicultural environment
Desirable
Experience in a similar role in an oil/gas company
Experience in managing junior engineers
Experience with Teles GSM Gateway products
Broad understanding of IT infrastructure and IT security
CCIE Voice or equivalent.
ITIL Foundation.
Experience with Cisco Prime
Experience with Cisco Jabber
Senior Unified Communications Engineer - Contract - 28/28 Rotation
Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.