Description
Role: Citrix Engineer - Windows/Citrix/3rd Level Support
Duration: 1 Year
Location: Sibiu, Romania
Responsibilities/Accountability:
Co-ordinates rapid response to incidents and problems, ensuring that appropriate action is taken to investigate and resolve them
Co-ordinates investigations and proposals for changes and circumventions; monitors implementation of remedies in liaison with other functions
Determines and initiatives preventive measures, such as identifying and investigating suspect software and other components
Makes decisions and gives information and advice for incident control, in line with SLAs
Ensures incidents, problems and resolutions are fully documented within the relevant reporting systems and syndicated to all stakeholders
Monitors deviations from requirements or SLAs and takes appropriate action
Analyses problem management processes, advises on improvements and leads project activity to implement them
Analyses trends, creates and monitors plans and strategies to investigate and resolve incidents and problems
Support, maintain and grow the Windows hosting platform including Exchange, IIS,SharePoint and MSSQL services.
Support, maintain and grow the Citrix hosting platform.
Responsible together with the 1st and 2nd line support team for the smooth running of client's hosting infrastructure
Skills/Experience
Windows 2008 R2 Server/Windows 2012 R2 administration
Microsoft clustering technologies
Microsoft SQL database administration
IIS web server administration
MS Exchange administration
MS Sharepoint administration
Knowledge of core Internet protocols .eg SMTP, DNS, FTP, HTTP, HTTPS
Windows PowerShell Scripting
Citrix Xenapp,XenDesktop administration
A very good level of English is essential as this would be daily used in your role.
Qualification/Certification requirements
Bachelor degree in Computer Science
Any relevant Microsoft/Citrix qualification such as MSCA, MSCE, Citrix Xenapp/Xendesktop, MS Exchange, MS Lync, MS SQL, MS SharePoint etc.