Description
Spanish/English speaking Desktop Support Engineer
A fantastic opportunity has arisen for an experienced Desktop Support Engineer to join well established blue chip organisation based at their prestigious customer site in Madrid.
As a Desktop Support Engineer you will
Have ideally 4 Years plus desktop support experience.
Microsoft certified System Administrator in XP/WIN 7
Experience supporting HP and Xerox printers including windows
print Servers
Good working knowledge of Active Directory
4+ years' experience providing technical support in a fast paced and constantly
changing environment up to executive management level.
Excellent customer service and communication skills including providing VIP
support
Experience supporting large Windows-based environments to desktop level with
emphasis on Win 7 OS/office 2010 as well as Win 8 and O365
Advanced knowledge of Microsoft Office suite of applications
Support of End for video conferencing units.
Support of mobile devices
Support of WebEx, Lync
Support of Outlook
As a Desktop Support Engineer you will Provide support on Client Windows platform, this position is responsible for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.
Duties shall include, but not be limited to:
* Diagnosing and troubleshooting desktop system, printer and operating problems and understanding printer Fonts
* Consulting and instructing users on hardware and software questions/issues
* Collaborate with other IT Services Data Center and Network Infrastructure teams
* Install, maintain and upgrade equipment and its associated infrastructure
* Runs diagnostic tests to isolate system problems as well as proactive activities
* Operating Systems Windows, OS-X
* MS Office (Windows and Mac) software
* Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
* Hands on experience removing viruses and spyware using various tools (Windows)
* Identifies, researches, and resolves technical problems including forming an RCA
* Responds to telephone calls, email, service tickets, and dispatched requests for technical support
* Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
* Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops
* Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
* Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
* Experience in working with a helpdesk operation, to include Windows and Mac clients
* 2 year Hands on experience and in-depth knowledge of Macintosh technologies, 2 years of Windows
* 2 years' Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad/iPhone
* Self-starter that is able to collaborate actively with others in a cross-functional team
* Proven attention to detail and high standards for quality
* Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
* Skilled in documenting written troubleshooting steps and instructions
* Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS/office 2010 as well as Win 8 and O365
* Advanced knowledge of Microsoft Office suite of applications