Description
Support Escalation Agent: German speaking
Do you want one of the most exciting consumer IT support roles? A job where you'll see new challenges every day in an environment where you are fully empowered and supported by the best in the business. Do you want the chance to work with customers from across Europe, Investigating and resolving the most complex of issues in a place where you can collaborate, learn and share your knowledge?
Microsoft's Escalation team are looking for several individuals that can help deliver and lead a truly exceptional support experience, advocating for customer and driving positive change back into our products.
Experience:
- Passion for helping people and a passion for Technology
- Strong knowledge in products such as Windows, Microsoft Office, Skype
- Previous support experience
- Multilingual
- Exceptional customer handling skills and the ability recover situations ensuring high customer satisfaction
- Ability to work in a fast passed ever changing environment
Desirable skills:
- Experience in using and supporting a broad range of Microsoft products
- Research and resolve technical issues using resources and initiative
- Backup and recovery
- Developing solutions including interfaces, services, utilities or customer requests.
- Certification on MCITP, MCDST or MCSE is a plus
Personal Attributes/Interpersonal Skills:
- Customer oriented with strong communication skills.
- Collaborative team player with strong stakeholder management skills;
- Problem solver that can identify both short term mitigation and propose option for resolution
- Excellent time and organization skills
- Ability to manage and work within ambiguity to reach a successful outcome.
- Inquisitive and proactive, actively seeing more efficient ways of working
- Work on individual issues whilst contributing to the team success
- Excellent interpersonal communication skills and written communication skills. Open, confident communicator.
- Ability to take initiative and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.
- Ability to come up-to-speed quickly on new technical products and techniques
- Ability to work effectively with other groups
- Ability to provide analysis of complex issues
- Ability to recover customers from challenging situations
- Self-developer
Language
- Fluent in German
- Additional languages and advantage
Huntress Group does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
Huntress Group acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.