Description
IT Support Helpdesk Phone Support networking software licences Hardware. My client, a Pharmaceutical Firm in Dublin is looking for a contractor for 12 months to provide level one telephone support for desktop and notebook computers.
The successful candidate will be required to take on the following responsibilities:
- Monitor and respond quickly and effectively to requests received through the IT helpdesk.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Support local area networking and equipment for all client's facilities.
- Enforce and support IT Security and Operations SOPs
- Maintain inventory of all equipment, software and software licenses
- VPN support and troubleshooting of Cisco VPN Router and client software
- Business Software support including, Microsoft Office Suite, SalesForce CRM, Adobe professional suites, SAP client GUI, and assorted R&D applications.
- Troubleshooting and support of Avaya phone system and Modular Messaging.
- Support cellular and remote data needs for each employee. Blackberry and iPhone configuration and administration along with detailed carrier knowledge to support wireless needs.
- Direct participation in client's initiatives for deployment of new software and hardware technologies.
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Assign users and computers to proper groups in Active Directory
- Perform timely Workstation hardware and software upgrades as required
You will be expected to have the following background:
- Candidate will possess 1-3 years relevant technical experience supporting medium to large client environments.
- Must have direct experience working with senior level employees.
- Good interpersonal skills are required, as is the ability to communicate well, both verbally and written.
For more information please send your CV to (see below) or call Phil Rose.
Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice . By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.