Description
ITSM ServiceNow Admin/Developer
The ServiceNow Administrator/Developer will be responsible for configuring, administering and Scripting the ServiceNow ITSM tool. This role will work for an International Consultancy on a Public Sector client site to develop technical solutions that satisfy the business needs of the customer.
Roles and Responsibilities include:
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Configuration/Customization of the ServiceNow system.
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Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service.
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Development and maintenance of service catalogue and customer portal.
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Uses Scripting tools and Service Now functionality to create script to automate role tasks being done in ServiceNow.
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Create requirements definitions and technical specifications documentation.
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Load, manipulate, and maintain data between Service-now and other systems.
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Must analyse and fully understand user requirements and current procedures in order to improve system. capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap.
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Performs system and integration testing with sample and live data.
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Will be required to participate in weekly Agile sprints.
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On call Support
Qualifications & Skills
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ServiceNow work experience alongside Development experience.
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Knowledge of disciplined software release build/deploy processes.
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Knowledge of integrating with internal and external applications and systems.
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Ability to effectively communicate with all levels of the organization.
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Ability to demonstrate analytical and problem solving skills.
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Ability to mentor novice staff in development and release management relative to the ServiceNow platform.
Preferred Qualifications:
Candidates with these desired skills will be given preferential consideration:
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Thorough understanding of ITIL/ITSM processes.
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Applicable IT related certifications.
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Knowledge of JavaScript, HTML, CSS and good web design practices.
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Knowledge or experience of Agile or SCRUM.
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Disclosure Scotland (DS) certificate essential, SC clearance preferred.
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ServiceNow System Admin Certified
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ServiceNow Scripting Certified
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ITIL foundation