Description
User Researcher/Customer Research Manager - Digital
A leading Retail Banking client of mine is currently recruiting for a User Researcher to come on board within one of their Digital Portfolios.
Responsibilities
Designing and running usability studies including usability testing, focus groups, card sorting exercises, ethnographic research, heuristic and expert reviews, and other research as identified
Managing the development and collation of research assets required to conduct research to agreed timescales
Analysing research outcomes and develop professional reports
Liaising with and using research to influence key stakeholders including senior management, product teams, legal, compliance, innovation, digital transformation, E-commerce and content management by conducting research activities to gain buy-in to make Customer improvements
Supporting the Senior User Research Manager to review and assess research requests and advise teams about the best method of engaging with Customers
Ensuring all research projects have defined goals and objectives and outputs can be measured and easily understood by project teams and the User Research Team
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