Description
Job Position:
Operation Director, IT
Reports to:
Director of EMTS ITO Project
Grade Level:
17-19
Supervises:
- Senior Manager, Network and Development
- Senior Manager, Network Infrastructure and User Support
- Senior Manager, IT Operations Support
- Senior Manager, Enterprise Solutions
- Senior Manager, IT Governance and Quality
- Senior Manager, Application Solution
SUBJECT AND DESCRIPTION
Job Summary
- Oversee and coordinate ITO Project information technology environment and ensure consistent IT system availability to support the business and network operations (billing platforms, IT applications, network infrastructure, etc.).
- Set the overall direction for, and manage the operations of the Information Technology function in line with ITO project business goals and objectives.
ROLES AND RESPONSIBILITIES
Strategic
- Oversee and champion the articulation and development of the overall IT strategy and ensure alignment with EMTS's corporate strategy, business goals and objectives.
- Champion the process of selling the business case for implementing new IT business solutions to relevant stakeholders within/outside operators and obtain necessary approvals for implementing identified IT solutions.
- Demonstrate ownership of and communicate the division's strategic direction and objective to all staff.
Tactical
- Advise the business on technology upgrades and acquisitions.
- Collaborate with business functions in identifying and acquiring technology solutions in line with overall corporate and business strategy.
- Oversee and coordinate efforts aimed at developing IT business solutions, and ensure optimal leverage of technology to effectively carry out ITO project business operations and processes.
- Maintain appropriate business relationships with relevant IT vendors and suppliers and ensure compliance with agreed service levels.
- Establish and enforce IT policies and procedures that promote and ensure the confidentiality, integrity, availability and security of corporate data and information.
- Continually review and assess the effectiveness and efficiency of the division's policies, procedures and processes and identify improvement opportunities.
- Keep abreast of local and global best practices and make recommendations to the Chief Information Officer on how this impacts the division's role.
- Ensure synergy and collaboration in interdepartmental activities and communication in order to facilitate effective and smooth running of the division.
- Coordinate the execution of the division's work programs and plans.
- Communicate the activities and achievements of the division to all relevant stakeholders.
Operational
- Oversee and coordinate the day to day activities of the division and ensure alignment with the overall goals and objectives of ITO Project.
- Ensure the availability of effective enterprise-wide end-user support and monitor performance, and compliance with agreed cross-functional service levels.
- Oversee and ensure the availability of a stable systems and applications operating environment.
- Ensure constant availability of the necessary IT infrastructure to provide accurate and up-to-date business management information.
- Ensure adequate management of the IT assets of EMTS and ensure adequate availability of IT devices to relevant end-users.
- Provide leadership and guidance to direct reports.
- Coordinate the preparation and compilation of agreed periodic activities and performance reports for the attention of the Chief Information Officer.
- Review and authorise key expenditures/transactions of the division in line with approved authority limit.
- Ensure all operational deliverables as per the EMTS/Huawei service agreement are completed on schedule.
- Perform other duties as assigned by the Chief Information Officer.
- First degree in a relevant discipline.
- Postgraduate/relevant professional qualification will be an added advantage.
- Twelve (12) to fifteen (15) years work experience with at least four (4) years at senior management level.