Description
SAP CRM Application Expert
SAP CRM Application Expert required for a project with a prestigious, globally operating business based in Stockholm.
We are looking for a SAP Application Expert with several years of experience from SAP CRM, including functional design, configuration of the SAP standard application and definition of functional specifications for enhancements, integrations and data migration.
The CRM scope includes:
CRM Basic function
CRM Master data
CRM Middleware
CRM Customer Loyalty
CRM Customer Service
CRM Interaction Center
CRM Web UIBased on:
SAP CRM 7.0
The primary responsibilities for the CRM Application Expert are:
Be a driver within CRM related initiatives to understand CRM impact and convert business requirement to CRM solutions:
Requirement and gap analysis
Functional design specifications
System configuration
Test preparation and execution - Identify test scenarios that reflect the requirements, define test case and be part of test execution
Stabilization of solution
Provide software expertise
Provide system analysis
Provide functional solutions and specifications for development of Enhancements, Integrations and Conversions.
Have solution overview
Communicate status effectively in writing and verbally with internal and external stakeholders
Use own knowledge/experience and problem solving skills to creatively resolve complex issues and choose the best course of action
Transfer software product knowledge to employees.
Competences:
Mandatory requirements:
More than 5 years of experience of the design, concepts, principles and configuration in SAP CRM
CRM Web UI experience
Inbound and outbound integration know-how (Idoc, Webservice, CRM Middleware)
Experience from large, global organizations
Excellent verbal communication and documentation capacity in English
Excellent managing of deliverables ("to-do lists"), time management, communication (oral and written), presentation, and organizational skills
Qualifying
Experience of integrating SAP CRM to CTI solution
Experience working with CallCenter business processes and SAP CRM Call Center solution
Knowledge in SAP ECC
Knowledge in Hybris
Experience and/or understanding of SAP ABAP development
Master Data experience
Experience from migration projects
Certification in the SAP CRM software products' latest releases
Business process experience
Personal skills:
Adoptable to the company's methods and tools - and working environment
Excellent managing of deliverables ("to-do lists"), time management, communication (oral and written), presentation, and organizational skills
Strong working knowledge of office-related tools: Word, Excel etc.
Straightforward and open minded
Flexible, yet structured
Strong team player as well as good ability to work individually
Social competence, non-prestigious
English is the only language required for this role.
Whitehall Resources are leading ERP Recruitment specialist in the provision of SAP, Oracle & IT recruitment in the UK and Internationally.