Description
An exciting opportunity has arisen for 15 engineers who speak Spanish and French to join a fantastic company based in Madrid, Spain on a 1 year contract which is likely to be extended.
To be considered for this role you MUST speak Fluent Spanish and French.
Qualifications required for a Desktop Engineer;
Education:
*Diploma in Computer Science (eg BTS or DUT) or equivalent experience
*Other professional certifications (CCNA, MCSA, etc.) are a plus
*ITIL knowledge and awareness; certification would be a plus
IT knowledge required for a 1st/2nd Line Engineer:
*Experience in administration and maintenance of IT infrastructure, eg workstations, laptops, Thin Clients, Production PC, cabling and racking, backup and recovery system management, HW/SW inventory.
*Experience in HW/SW installation for EUC devices.
*Understanding of data network technologies.
*Understanding of digital and IP telephony.
*Understanding of Android, IOS and Blackberry Platform
*Experience in troubleshooting of Win7 and Win XP operating systems.
*Advanced knowledge of MS Office applications.
*Good knowledge of Remedy Incident Management or another problem reporting tool for help desk operations.
*Good knowledge of MS Windows operating systems and standard services such as, DHCP, DNS & WINS.
*Good knowledge of Active Directory, Cisco web connect & other tools & applications.
Knowledge on the following fields is a plus:
*Basic knowledge of networks & network devices.
*Basic knowledge of Servers, systems, AD are a plus.
*Knowledge of Internet protocols, routing and site/server interconnectivity.
Experience required for an End user Support Engineer:
*Good experience in IT support role in a business environment.
*Strong customer service experience.
*Laptop/Desktop/Thin Client management (PC backup, restore, profile management, etc.)
*MS Office applications Management at the client (PC) side
*Collaboration tools à MS Outlook, Lotus Notes, Share folder Management, Chat tools/Instant messenger, Web conference
*End point security -> Firewall, Antivirus, Encryption
*Remote access -> VPN, Identity and Access/Password Management, SSO
*Mobile device Management (MDM at client side) - I-Pad and Smartphones (Blackberry, Android and I-Phone)
Personal Characteristics:
*Candidates must possess good conceptual and analytical problem solving capabilities and must be able to troubleshoot.
*Must have good verbal and written communication skills to produce technical documentation.
*Must be details oriented, able to work and act independently.
*Must be organised and able to manage priorities when under stress.
*Timetable flexibility and initiative.
*Great team player
Physical Demands
Off hours availability, available to travel between sites, availability to be On Call.
Driving license & car.
Work Environment
IT Support Organizations.
So if you are an experienced 1st/2nd Line End user Support Engineer with the above skills/experience then please apply now!