Description
* Client Services Representative - SWIFT programme Supervisor, Global Asset Management Bank, Liverpool, 12 month contract*
Asset Management Custodial Bank requires a Client Services Representative - SWIFT programme Supervisor to join their team in Liverpool on an initial 12 month contract.
The Asset Servicing department is responsible for servicing the assets for over 100 clients and their underlying beneficiaries, these clients are predominately based in the UK/Ireland and Chanel Islands with planned expansion into Europe. These clients are both Retail/Wealth/IFA and Institutional Financial Services companies. The department comprises of 60 employees with staff in 4 locations Liverpool/London, Manchester and Chennai.
The Departments responsibilities are to ensure accurate and timely event capture, accurate and timely processing of both Dividends and Corporate Events that effect underlying client accounts ensuring that clients stock records are accurately reflected at all times, all market claims are captured and paid in a timely manner, and the timely capture (Middle Office) of clients elections.
Key responsibilities:
- To take responsibility for management and completion of all work as assigned by Vice President. Work potentially could be across all markets and all asset classes.
- Risk Awareness
- Responding to client and agent queries relating to files within your book of work
- Timely escalation of issues
- All data is captured from our various data providers
- Controls and procedures are adhered to and ensuring accuracy and deadlines are met to minimise risk at all times
- Ensure prompt turnaround and clearance of client queries to improve client service
- Collating data of all Asset Service Events, translating into Nexus
- Prioritisation and Responsibility of own workload
- Creating and maintaining Excel spreadsheets
- Provide support for other team members
- Reconciling nominee holdings, valuation and bookcost holdings
- Regular and effective communication with other team members, seniors and other departments internally and externally to enhance awareness of what is happening in our business
Key Requirements:
- Knowledge of Dividends for UK/Unit Trust and International markets
- Understanding of Corporate Actions
- Use of Bloomberg, IDC and any other GUIs as required
- Knowledge of tax status for each country
- Understanding of Crest and market practises
- Word & Excel competent
- SWIFT knowledge
- Awareness of risk
If you wish to apply for the above position, please call me or email
Please be advised if you haven't heard from us within 24 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy and operates as an equal opportunities employer.