Description
Design, implementation, and operation of Unified CommunicationsSolutions for business customers
Support of the presales units in the course of non-standard requirements
Maintenance, interference suppression and, if necessary, standby service
Ensuring an optimal support of UC customers within the defined time and quality requirements
3rd level support/interface to technology suppliers
Preparation of technical information and structured
Documentation of the activities
Participation in further training events as well as workshops on the
Ensure the necessary technical competence.
Ensure a high technical quality standard by placing or showing the specific certifications
Profound knowledge of VoIP / UC especially Cisco CallManager and common 3rd party applications (switching, accounting, presence)
Experience with video solutions, video endpoints, telepresence
Server operating system know-how (Windows, Linux, VMWare)
Scripting / programming knowledge
Very good knowledge of IP / IT technologies (QoS, LAN, WAN, IP routing, IP switching, VPN and network management)
Experience in dealing with business customers
Kundenorientierung
Verantwortungsbewusstsein
Teamfähigkeit
Kooperationsbereitschaft
Eigeninitiative, selbständiges Arbeiten
Kommunikationsfähigkeit