Description
Hej Stockholm,My client is looking for a Service Delivery Lead.
Start:
Duration: 10 month
Location: Stockholm
General Summary: Responsible for delivery and support, reliability improvements of Site infrastructure environment and LMDW (Lab Manufacturing Distribution Warehouse) infrastructure Coordinates complex LMDW requests to maximize systems uptime. Your Competences
- Bachelor's degree or equivalent and 3 years' experience in delivering IT services
- Working knowledge of multiple technical disciplines such as WAN/LAN, MS Windows, Desktop computing hardware and software.
- Working knowledge of mobility devices and OS (like iPad, IOS, Android, etc …)
- Familiar with standard concepts, practices, and procedures associated with the ITIL framework
- Preferably familiar with working in a Manufacturing Environment.
- Strong customer focus and service orientation
- Strong analytical skills and sense of urgency
- High language skills in Swedish
Experience and Technical Knowledge
- Broad base technology and process background. Experience in multiple technology service towers such as server and storage or network, web, messaging and databases
- Broad knowledge of the LMDW business, as well as processes, tools, and integration of LMDW plant equipment with IT platforms
Principal Duties and Responsibilities:
- Responsible for overall site health and infrastructure environment - Monitors service levels, tracks metrics/analytics, and ensures site health of Global Technology Services (GTS)
- Site delivery responsibilities expanded to MES (manufactoring execution systems) infrastructure and integration of MES infrastructure with plant devices
- Coordinates and acts as a single point of contact for complex service requests (e.g., MES, Lab and warehouse systems, End user devices, networking services, Collaboration)
- Proof of concept for Level 2 (ISA 95 model) infrastructure.
- Interacts with LMDW personnel to problem-solve future-state requirements
- Serves as source of functional understanding of processes, tools, and integration of LMDW plant equipment with IT platforms, as well as LMDW business knowledge
- Interacts with multiple LMDW stakeholders - Execution systems, plant engineers and technicians and LMDW IT
- Will be accountable for GTS services at LMDW sites
- Maintains IT facilities ownership (e.g., local computer rooms)
- Performs site-level DR, BCP, CMDB related to GTS services
- Local representation/site support services for audit/HR investigations related to GTS services
- Local/site-level asset planning, purchasing, deployment and decommissioning related to GTS services
- End user knowledge (e.g., training, technical writing) related to GTS services
- Vendor management associated with Ricoh/Xerox related to GTS services
- Supports GTS financial reporting and analysis of site infrastructure costs
- Primary escalation point for (Business) Critical Incidents, both during and after business hours (24x7)
Key Deliverables
- Accountable for GTS services at the sites and the associated reliability and uptime of the site operations dependent on GTS services
- High-level of site health and service financials for sites
- Fast response time to high-priority LMDW requests and incidents
Please reach out with your CV:
Hannah Weinberg
h.weinberg(a)computerfutures.com
Sthree Germany is acting as an Employment Business in relation to this vacancy.