Service Manager – Network Operations /Senior Project Manager - Service Management

Job type:
remote
Start date:
2021
Duration:
n.a
From:
Infoplus Technologies GmbH
Location:
Stuttgart
Published at:
01/19/2021
Country:
flag_no Germany
Contact person:
Shilpa Krishnamurthy
Project ID:
2032419



Mode of Hiring: Freelancing
JOB ID: SK-
Duration - 6 months-1 year
Work location: Stuttgart (remote is possible )
Language- Fluent English (written and spoken) is a must, other languages are a plus
Rate will be discussed

Role (L1/L2/L3/Service Lead/Tech Lead/Architect) Service Manager – Network Operations
Position Senior Project Manager - Service Management - Network
Department / PU - CISMFG
Academic Background - Bachelor of Engineering / Technology / Science
Overall Experience (in yrs.) - 15 plus years of experience in Network operations
Location - Stuttgart, Germany

Skill Summary
Technical skills (Required - Mandatory)
• Wireless Networking (CISCO,ARUBA,MERAKI), Network Routing/Switching, Cisco Prime, Cisco ISE, AAA
• DNS/DHCP/IPAM, Proxy

Technical skills (Required - Nice to have)
• Firewall, Scripting

Language skills needed German (Primary), English (Secondary)

People skills
• Leading team of more than 30 members
• Team performance management
• Ability to lead and drive the team towards program objectives.

Soft skills
• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Excellent presentation skills.

Area of responsibilities Skill Level

Expert
• Lead a team of more than 30 members and perform task allocation to the team. Conduct performance appraisals for reporting team members.
• Engage in third-party vendor interactions.
• Ensure that all the services under him/her are delivered by adhering to the agreed SLA/KPIs. Define and implement Service Improvement plans.
• Oversee Demand management, Incident & Change management, Problem management and Service Level Management activities in the service.
• Implement automations in the service resulting in effort and cost savings. Drive continuous service improvements activities in the service.
• Have regular forums to connect with client to discuss on day-to-day operational topics. Conduct Team meetings regularly.
• Engage in problem management process for root cause determination & permanent corrective action.
• Plan and oversee life cycle management activities(e.g. patching and upgrade activities)
• Leading the activities of Quarterly Maintenance weekends ensuring successful recovery of all the systems post activity.
Experience working on RFPs (solutions / estimates) for infrastructure services.

Mid-level
Driving automation using state-of-art automation platforms.



If still interested, please share your cv in English and following details below to
Candidate Name
Contact Number
Email ID
Current Location
Visa Type
Ready to Relocate
Notice period
Rate
Highest Qualifications
Experience
Mandatory Skills
Certifications


Mit freundlichen Grüßen / Regards
Shilpa Krishnamurthy
Recruiter