Service Designer

North Yorkshire  ‐ Onsite
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Description

Description:
Analyse services to identify failures and pain points
Identify opportunities for cost reductions and improvements to existing services
Understand user needs and identify where multiple interactions within government should act as one services to meet that need
Arrange the separate interactions into user journeys within the service
Facilitate sessions with stakeholders across multiple areas
Look for commonalities in activities across services where products could be made
Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based
Create and rapidly iterate service prototypes
Identify and design new cross government service patterns and standards
Essential skills:
Defining and conducting excellent stakeholder engagement
Building collaborative relationships with stakeholders, across teams and service domains
Ability to understand user needs and create user journeys that help people successfully navigate complex systems
Identifying where separate interactions should act as one service and design rational user journeys within that service, as well as commonalities in activities across services that create opportunities for product development
Helping to plan user research and usability testing, observing sessions, and helping to analyse the results of user research
Mapping current service journeys and creating blueprints for improved and/or new services
Creating and rapidly iterating service prototypes
Identifying and design service patterns and standards
Identifying the right ways to measure service success
Being a knowledge expert in service design
Developing future service propositions that deliver on policy intentions
Participate in thought leadership - introduce ideas and approaches to the broader team
Understand user needs and identify where separate interactions with government should act as one service that meet that need
Arrange these separate interactions into rational user journeys within that service
Be able to work quickly in an agile environment
Be able to explain ideas in a way that other people understand
Explain design decisions and be able to represent a service at a service assessment
Be able to sketch and prototype on paper and in HTML

Start date
n.a
Duration
6 months
From
J & C Associates Ltd
Published at
23.07.2021
Project ID:
2169491
Contract type
Freelance
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