Description
Job title: Service Desk Analyst
Duration: 6 month Contract
Location: Working onsite in Central Birmingham (less than 10 mins walk from New Street)
Hours: 37.5 hours per week with varying shifts starting from 8am. (Potential to work more hours if you want)
Advantage Resourcing are recruiting on behalf of our well established IT client for a number of Service Desk Analyst to join their busy service desk supporting an important client.
This is a fantastic opportunity to join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support.
Your role
As a Service Desk Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured
Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate
As a Service Desk Analyst, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day-to-day basis
You have high standards and ensures that activities are driven to completion
You are a team player and enjoy helping others
You are proactive and can prioritise tasks effectively
Your background
Recent demonstrable experience working in a busy Service Desk environment.
Strong triage and troubleshooting skills
Strong Windows and Microsoft application (Office etc) knowledge
Excellent communication skills, confident communicator over the phone and email
Strong customer service skills
Motivated to perform to a high standard
Submit your CV now to be considered for this fantastic opportunity working with an established IT services organisation.
Advantage Resourcing is a service driven recruitment consultancy.