Description
Digital UX Designer required to work with a Government department. This is an initial 12 month contract, paying £550 per day, inside IR35, remote for 3 days, in London office for 2 days.
As a Senior Service/Interaction Designer you will:
* Analyse failure within services and identify root causes for that failure
* Identify opportunities for cost reduction and improvement within an existing service
* Understand user needs and identify where separate interactions with government should act as one service that meet that need
* Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based
* Specialise in designing interactions and interfaces for digital services
* Work on all levels of the service, from high-level flows and journeys to the fine detail of individual parts
* Work with different types of content and user-led interactions
* Work across digital and non-digital channels
* Understand the technical side of design
General Responsibilities
* Understand user needs and design services that meet them
* Support discussions at a senior departmental level
* Design user-centred solutions and transaction flows
* Support in a Interaction Design capacity when needed
* Create and rapidly iterate prototypes to help the wider team learn about user needs for different scenarios or tasks
* Work with product owners, other designers, user researchers, business analysts and Front End developers to turn concepts into user-centred services
* Make sure the design of services is consistent internally and with the rest of GOV.UK
* Take responsibility for creating and keeping up a positive and collaborative working environment
* Help promote best practice
* Share your specialist knowledge and experience with others in the team
* Share work and ideas inside and outside the department for example by representing the Digital design community at events
* Contribute to building a digital culture in the Department
* Play an active part in the department's Product Design community
Essential Skills
* At least 2 to 3 years experience as a service designer or systems thinker.
* Experience solving design and research challenges through collaboration and user participation.
* The ability to translate research insight into opportunities and solutions for service users via the application of design research methods eg user journeys, services mapping, prototyping etc.
* Ability to develop hands on interaction design solutions for the products that enable the service
* A diverse set of methods & tools that allow you to illustrate the opportunities to improve specific service components and touch points.
* Appreciation for and demonstrated ability to connect design solutions to pragmatic implementation
* A belief that a focus on people is fundamental in creating inclusive policies, products and services for social impact.
* Have a design-related degree or experience on a product, interaction or UX design role.
* Define elements - layout, design patterns, controls and actions
* Have demonstrable experience of collaborating on designs with a software engineer
* Have demonstrable experience of working in technical teams in complex environments
Desirable Ideally you'll also:
* Have experience of working directly with Front End code to update prototypes - skills in HTML, CSS and JavaScript aren't essential, but all our designers learn the basics
* Be able to write for user interfaces
Please apply should you meet the above criteria
Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.
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