Description
Location: Romania - BucharestExperience: 8 + years of Experience
Language: English,German/Spanish/Portuguese
Skills: Windows 10, EUC, SCCM.
Requirement:
• 8+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
• Previous experience of leading a team.
• Must have knowledge of Microsoft desktop operating systems
• Must have knowledge of PC hardware architecture
• Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
• Good understanding of SCCM environment and OS deployment
• A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
• Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
• Should have good understanding of Microsoft Acrive Directory, Patch management,DHCP and DNS
• Should have good understanding of user profile management
• Proven Customer Service skills
• Excellent written and oral communication
• skills
• Experience in Scripting languages like powershell
• Excellent written and oral communication
Responsibilities:
The role is expected to carry out following function/activities as part of this job.
• Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
• Point of Contact for IT Teams and Vendors at client and Infosys.
• Point of Contact for future Infrastructure Enhancement and requirement gathering.
• Coordinate with IT teams at client environment for Incident resolution and Project Implementations
• Manage IT Service Delivery at onshore Locations
• Coordinate with Offshore IT Team.
• Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
• Work with PMO on short/long term IT Project implementations
• Work with Delivery SPOCs and client Business users on IT requirements
• Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
• Vendor Contract and License Management
• Implement Service improvement and Transformation initiatives
Contract length: 6 months
Job Types: Full-time, Contract
Salary: Up to 790.00RON per day