Description
Location : 8plus yearsExperience: 8plus years
Language: English,German/Spanish/Portuguese
Skills: L3-Expert/Troubleshoot/SME
Requirement:
8+years of experience supporting Microsoft systems (Windows7, 8.1,10) in IT Infrastructure function.
Previous experience of leading a team.
Must have knowledge of Microsoft desktop operating systems
Must have knowledge of PC hardware architecture
Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
Good understanding of SCCM environment and OS deployment
A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
· Should have good understanding of Microsoft Acrive Directory, Patch management,DHCP and DNS
· Should have good understanding of user profile management
Proven Customer Service skills
Excellent written and oral communication
skills
Experience in Scripting languages like powershell
Excellent written and oral communication
Responsibilities:
· Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
· Point of Contact for IT Teams and Vendors at client and Infosys.
· Point of Contact for future Infrastructure Enhancement and requirement gathering.
· Coordinate with IT teams at client environment for Incident resolution and Project Implementations
· Manage IT Service Delivery at onshore Locations
· Coordinate with Offshore IT Team.
· Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
· Work with PMO on short/long term IT Project implementations
· Work with Delivery SPOCs and client Business users on IT requirements
· Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
· Vendor Contract and License Management
Implement Service improvement and Transformation initiatives
Contract length: 6 months
Job Types: Full-time, Contract
Salary: Up to 730.00RON per day
Work Remotely