on-site

Sn User Researcher

England
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

Hybrid working

Role Overview
Support multidisciplinary teams by generating new and useful user insights, and work closely with designers, analysts and developers to iteratively improve services for users. As a user researcher, you will be experienced in using a variety of user research methods to reveal actionable insights. You will have excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. You will need to be confident in explaining user needs to senior clients and acting as a persuasive advocate for those needs both within the team, the wider organisation. You will have experience with and be comfortable working with agile development teams. You will be able to introduce user research practices into a team, establish a user centred culture, and continually monitor and improve practices.
Key Responsibilities

  • Working with lead user researchers and service managers to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service
  • Fostering a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs
  • Managing and mentoring junior user researchers to ensure quality of research, and drive improvements in practice.
  • Planning, designing, preparing and running user research activities to support the design, development and continuous improvement of digital government services (including contextual discovery, experience mapping, diary studies, early stage concept and prototype testing, lab based and contextual usability and accessibility testing).
  • Designing and running contextual and discovery research to develop a deep understanding of the needs of all users of a service.
  • Managing the usability and accessibility testing process from recruiting participants, designing test tasks, and preparing discussion guides, to test moderation, analysis and presenting results.
  • Designing, executing and analysing quantitative surveys.
  • Leading colleagues to analyse research data and synthesis findings so that research is shareable and traceable.
  • Effectively communicating user research findings to the team and the wider organisation, so that they share a strong and empathetic understanding of their users (including presentations at show and tells, designing and maintaining research outputs on the team wall, formal reports).
  • Working closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.
  • Working closely with analytics colleagues to define user centred KPIs, to create a rich picture of user behaviour to tell the full story of how and why people use our services.
  • Contributing to the user research community across the organisation.

Essential Skills

  • Demonstrable knowledge, experience in and passion for user centred design practices for web, service or software development.
  • Proven experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user journeys.
  • Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.
  • Strong understanding of strengths and limitations of different research methods.
  • Proven experience of presenting user research findings in a wide variety of formats and contexts.
  • Proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services

Desirable Skills

  • Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
  • Previous experience within government services.

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.

Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.

Start date
ASAP
Duration
3 month +
From
Intelligent Resource
Location
England
Published at
21.01.2022
Project ID:
2296634
To apply to this project you must log in.