Description
Data Operations Manager
£550-£600 p/d inside IR35
9 months
Home-based
We are working with a well-known global Software Provider who are looking for a Data Operations Manager to manager the team who maintain and run the data tooling across the entire company estate. This includes the full range of informatica tools including Informatica PowerCenter, MDM hub, and numerous Legacy and proposed data warehouses. The Run team are responsible for ensuring maximum system availability, resolution of service impacting issues, management of patches and upgrades to all systems and access control.
The Data Operations Manager will:
- Manage the Level 2 Support Team (15 people) across Informatica PowerCenter, Informatica MDM, Oracle Db and Tableau
- Run all BI operations
- Triage and assign tickets to members of the team
- Ensuring that the team is operating using the defined process for issue resolution
- Be responsible for the infrastructure underpinning the tooling and work with our partners to ensure that this is operating and stable
- Troubleshooting issues and bringing them to swift conclusion
- Provide information to management about the health of the systems
- Create and execute the roadmap of tasks across the estate to maintain
- Ensure security framework
- Ensure SOX controls and audit readiness
- Implement monitoring and automation of process
- Ensuring non prod systems have up to date code and data as needed and in synch with the rest of the enterprise
- Code release including Path to Live and Version Control
- Escalation to the L3 development team
- Management and Escalation of issues to 3rd party Vendor
- Ensuring that the data flows are run and the data in systems is complete and up to date
- Implement configuration changes
- Ensure Change control and approval for all changes
- Produce all relevant documentation (eg solution designs, mapping specifications, training materials etc) required to fulfil the role.
Skills & experience required:
- Excellent Knowledge of Informatica (IPC and IDQ)
- Experience of managing a team of up to 10
- Experience of managing a "Run" operation within a technical team
- ITIL qualification
- Understanding of Change, Release, Incident and Problem Management.
- Demonstrable experience of ETL within highly complex disparate data sets across multiple technologies
- Have strong communications skills to make presentations both in face-to-face meetings and remotely over the telephone.
- Have flexibility in working patterns - especially as you need to interact with people located in the Americas and Asia Pacific as well as EMEA.
- Minimum of 8 years in a run and operate role