Service Designer

North Yorkshire
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We are looking for a Service Designer to work with the Public Sector/Central Government.

About the role:

You will be expected to engage with policy experts, product owners and product team to design the end-to-end journey which may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.


Hybrid working, 2 days per week in Leeds office.

Essential Skills:

The ideal candidates will have a demonstrable passion for Service Design:

  • Experience as a Service Designer or Systems Thinker.
  • The ability to translate research insight into opportunities and solutions for service users via the application of design research methods eg user journeys, services mapping, prototyping etc.
  • Ability to develop hands on interaction design solutions for the products that enable the service
  • A diverse set of methods & tools that allow them to illustrate the opportunities to improve specific service components and touch-points.
  • Appreciation for and demonstrated ability to connect design solutions to pragmatic implementation
  • A belief that a focus on people is fundamental in creating inclusive policies, products and services for social impact.
  • Have a design-related degree or experience on a product, interaction or UX design role.
  • Define elements - layout, design patterns, controls and actions
  • Have experience of working directly with Front End code to update prototypes - skills in HTML, CSS and JavaScript aren't essential, but all our designers learn the basics (Desirable)

Start date
6 months
Summer-Browning Associates
Published at
Project ID:
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