Description
My client, a leading and prestigious financial software house, is looking for multiple Microsoft Dynamics CRM Supports to join their team in London. They are offering top market rates on a 6 month rolling contract with a long term view.Role: Microsoft Dynamics CRM Support
Rate: £/day
Location: London
Duration: 6 months rolling - long term view
Job Description
- Troubleshooting issues
- Running projects
- Liaising effectively with Clients
- Designing, implementing and monitoring system strategies, including architecture, security and backup
- Installing, maintaining and configuring the server element of Client/Server systems
- Providing guidance in the design of critical systems infrastructure/topology to maintain system performance and compliance with application requirements
- Business analysis, requirements gathering & system customisations
- Installing, maintaining and configuring server software on the required hardware platforms. Test and evaluate new software releases.
- Implement Scheduled backups for production systems using appropriate tools.
- New client / User on-boarding Support application development teams throughout project lifecycles.
- Analyze system, server, application, and network performance.
- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
- To produce articles for the Client Support portal covering CRM best practice in relation to the client and its modules.
- Manage and/or provide guidance to junior members of the team.
- Responsible for Problem Management related to Server Support and coordinate with other team members to ensure problems are managed correctly
- To analyse incidents and identify underlying root causes. These problem records will then be pro-actively managed in cooperation with the departments Problem/Change management functions and other support groups thus identifying permanent solutions to recurring issues and heading off potential problems in the future. This will enable us to reduce incident volumes going forward
- To proactively check systems so that we pick up faults before the customer with the aim of increasing the availability of customer's systems and thus reducing the amount of customer generated incidents
Perform post implementation test after successful patch updating in production systems
If you would like to know more about the position, please respond with an updated CV ASAP and I'll get back to you.
Many thanks,