Description
We are looking for a
Senior Consultant for Business Communication (m/f)
Reference: -en
Start: asap
Duration: 4 MM++
Place: in the Zurich region
Branch: Telekommunikationsprovider
Your tasks:
- Responsible for scope, design and implementation of unified customer communication processes (including a concept for the migration of the current processes to a new platform)
- Provide expertise to scope and design of unified customer communication processes
- Implement new templates for letters, emails and SMS which are then integrated in the business processes
- Manage and maintain existing templates
- Manage and maintain the XML interface towards CRM to get proper data into the templates
- Support Operation Teams in processes creating new templates and maintaining existing templates
- Support interface from document management application towards print shop, DMS, email
Your qualifications
- Experience in creating concepts for template migrations
- Profound experience with at least one of these applications: GMC, Doc1 (Pitney Bowes) or ISIS Papyrus
- Very good conceptual and analytical skills with a structured work approach
- Extensive knowledge of business processes with customer communication
- Knowledge of XML
- Fluent language skills in English, German is a plus
- Good relation and cooperation with marketing, print shop, IT CRM development, operations
- Preferably experience in the telecommunication industry
- Good communication skills
- Ability to write comprehensive technical documentation
Skills:
- Software developer
- IT consultant
Keywords: IT-Berater Senior Consultant