Description
Description- Manage all incoming change requests for our Telesales Channel from business stakeholders.
- Manage workflow, meet deadlines, and handle multiple jobs/projects simultaneously.
- Keep the Telesales Channel in parity with our web channels by modelling our web product catalog requests in WebSphere Commerce 6.
- Liaison between key business stakeholders, Development & Application Support teams.
- This is a hands-on configuration role.
- Must be available to all teams to respond to questions/issues and will react quickly when it is required.
- Proactively communicates status of projects to business owners and key stakeholders as needed, and manages deliverable/launch expectations with all business owners.
- Tracks and monitors job progress from inception to completion.
- Oversees and makes sure timelines are being followed for multiple projects.
- Shifts priorities quickly to ensure deadlines are met.
- 2 - 4 years experience using relational databases.
- Understanding of web design/web development concepts and processes
- HIGH level of attention to detail, effective internal communications, ability to work both independently and in a team atmosphere, creative problem solving with analytical skills
- Familiarity with JIRA, SQL, SharePoint, Microsoft Office Suite.
- WebSphere Commerce 6
- SQL