Description
Service Manager - 2nd level Support
Skills and Experience
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3 tears + Service Management
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Good communication Skills in English and French
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Offshore experience with India
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Knowledge of ITIL
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Excellent organisational skills
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Ability to process high volumes of emails and requests
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Confident communicating with senior personnel
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Technical background
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Open to work outside of normal hours and on-call
Role
The role is to ensure the ongoing service of their Application Development and Life Cycle Management tool (ALM). The tool is used be over 100K users (developers, PMs ) worldwide.
This includes:
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Relationship with ALM tool vendor (located in the USA)
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Level 2 support and escalation
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Organize work of the team
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Ensure process are in accordance with agreed standards
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Reporting
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Take part in the steering committee
End Client
Our client is a prestigious consulting organisation offering first class solutions to the world's leading organisation.
This role is an opportunity to work in a highly professional and demanding environment.
For a full breakdown of the project details and position deliverables please send the latest version of your CV to us.