Corporate Help Desk Specialist

Job type:
on-site
Start:
ASAP
Duration:
3MO C2H
From:
GTN Technical Staffing
Place:
Texas
Date:
07/01/2015
Country:
flag_no USA
project ID:
934197

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Corporate Help Desk Specialist

DETAILS
Location: Fort Worth, TX
Position Type: 3M C2H
Hourly/Salary: to $22W2/to $45K conversion

ABOUT THE POSITION
GTN Technical Staffing is currently seeking a Corporate Help Desk Specialist for a 3M C2H opportunity in Fort Worth, TX. The Corporate Help Desk Specialist will need to have good foundational knowledge of network/server administration and should have experience supporting Windows 8/Office 2013, preferably in an enterprise-level environment. The Corporate Help Desk Specialist will be a part of a team providing both field and phone support for 7000+ employees of our client's enterprise-level company specific to resolving Dell Hardware/Software Application issues. The Help Desk environment that the Corporate Help Desk Specialist will join, does not follow the normal 3-tiered help desk structure, but rather, it allows for technicians to work not only on desktop support, but also dabble in server administration and work directly with engineers to encourage creative, out-of-the-box thinking. The Corporate Help Desk Specialist must be professional and detail-oriented, and must be able to communicate effectively with clear and articulate English. Additionally, the Corporate Help Desk Specialist will be working through problems from the ground up with customers.

TECHNICAL REQUIREMENTS
3+ years of experience in the following skill sets
HP or Dell Hardware Troubleshooting/Support - Laptops/Desktops/Printers
Windows 8/Office 2013 - Support/Troubleshooting
Supporting Windows 8/Office 2013 (REQUIRED)
Microsoft Outlook - Troubleshooting/Support
Active Directory - User Setups/Authentications/Troubleshooting
Customer-Facing Technical Assistance Experience - Geek Squad/Apple Store, etc.
Windows Server Administration/Network Concepts (Knowledge/Understanding)
Excellent (Written/Verbal) Communication

PREFERRED (but not required)
Certifications
A+ Certification - CompTIA
MCITP - Microsoft Certified IT Professional
MCP - Microsoft Certified Professional
MCDST - Microsoft Certified Desktop Support Technician
Corporate Help Desk Experience
VoIP/Avaya Support/Troubleshooting (ACACM)
SCCM - MS System Center Configuration Manager
Network Troubleshooting/Configurations