Description
Manager - Banking - Contract - London
Complaints Policy & Standards Support Manager
I am looking for a complaints policy and standards support manager to help Design and deliver into Advocacy and PCB customer/client facing teams high quality Complaint Standards which are fully aligned with Group Complaints Policy and Advocacy processes and controls.
Key Requirements
- Some knowledge of Complaint Handling business and operating models across the Advocacy and wider PCB teams would be beneficial but not essential
- Previous experience working with PPI
- Working knowledge and insight into industry trends that impact complaint handling
- Knowledge of control and governance frameworks would be beneficial
- Previous FCA/FOS exposure
- Experience of engaging at senior levels and of working cross functionally on both projects and BAU activities
If you believe you are a good fit for this role please reply with an update c.v.