Description
Customer Retention Finance Analyst
Contract
Based in Berkshire
We have a new contract position offering the opportunity to work within a major telco organisation, as they are looking for a Customer Retention Finance Analyst to join them.
As the Customer Retention Finance Analyst you will be supporting the Retention Finance Manager with BAU reporting and ad-hoc requests & analysis for Upgrades & Churn. With increasing focus on the Retention area they are recruiting a Customer Retention Finance Analyst to manage the ongoing daily reporting and the analysis, interpretation of upgrades & churn. You will be working cross functionally with the Retention Finance Manager, Sales & Base Marketing and Central Finance teams to provide accurate and timely reporting and analysis.
Key Responsibilities:
- Production and presentation of the weekly upgrades & churn Flash
- Responsible for maintaining and actively reviewing the eligible base, providing insight to all key stakeholders on key levers and variance to budget, forecast and prior versions.
- Produce month end upgrades, voluntary churn & unbilled debtor volumes, obtain signoff and agree final month end KPI's for submission to central finance.
- Own and work with EI to swiftly resolve all data/DQ issues for upgrades & churn reporting.
- Produce and update the monthly MBR & chairmans pack.
- Provide ad-hoc upgrades & voluntary churn analysis & reporting as & when required.
For this role you will need to have:
- Previous knowledge of customer churn and retention within a commercial sales environment
- Strong Excel and system skills
- Highly analytical, Flexible & Resilient
- Can-do attitude
- Experience in the timely production of daily/weekly/monthly reporting
- Proactive self-starter
If you would like to apply for the role please send your CV through to (see below)
Project People Ltd is acting as an Employment Business in relation to this vacancy.