Description
Functional Analyst - CRM - Dutch speaking - Belgium
We are currently looking for an experienced Functional Analyst in CRM to work for a global retail organisation in Belgium for a duration of 6 months + extend.
Role Responsibility
- Define, analyze and document requirements (both functional and non-functional)
- Establish systems (if set) or informing the software engineers to build the system (if self-development)
- Establish test scenarios, perform testing
- Building knowledge to key users so that the implementation of the solution goes smoothly
- This in projects that are either initiated from Finance or from other domains/partners and for which the Finance hatch should be included
Key Skills/Knowledge
- Autonomous work with proactive attitude.
- Communicates fluently and knows to convince others through your commitment, proactivity, assertiveness, empathy and accessibility
- Affinity and/or experience to create use case scenarios
- Analytical thinking and customer focus
- can act quickly
- Methodical proceed
- Problem solving and give creatively ideas know form
- Flexible, results-oriented with extensive stress.
Experience required
- 5+ experience as a Functional Analyst
- Experience in CRM Functional Analysis - AS IS and To Be functional mapping
- Knowledge on system requirements analysis methods and techniques
- Experience in Large Projects & Project with Impact on work process
- Knowledge of technological opportunities; deal with IT systems in an environment where many own development
- Experience in complex environment (many integrations with other functional services).
Must be Fluent in Dutch and English
Please forward your most recent CV to be considered for the role or call Josh for a confidential chat.