Description
My client has an opportunity for a Content Designer to join their Agile team. Working for a government executive agency based in the South Coast.
If the below sounds like you, please apply!
Are you able to do the following?
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take complex language and processes and make them simple to understand
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work with people who don't understand good web usability
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be able to explain your decisions/edits clearly
The main duties for this position will be as below:
Needs analysis
You'll be working on needs analysis - taking existing content, identifying content gaps and overlaps. You'll also need to run workshops with cross-government colleagues to identify and agree content to be rationalised and archived, and mapping content to different formats and audiences.
Quality
You'll be:
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scoping, commissioning, writing, editing and publishing digital content
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making sure customer journeys are the best they can be
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managing relationships with subject matter experts to make sure content is accurate
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accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, SEO optimised) and to the department's style
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accountable for choosing the best format for displaying information to the user - if we don't have one, we'll want you to suggest ideas or identify the gap
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making sure appropriate policy and legal checking within other parts of government happens, and that content is published quickly and efficiently
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monitoring the performance of content and tools and work with the Product Manager and a multi-disciplinary team to understand user behaviours and feedback
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identifying ways to improve the content and to iteratively improve the product
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at ease working in an agile environment with rapidly changing deadlines, workloads and goals
Specialist skills required
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We need you to have:
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extensive experience of writing for the web, with proven ability of creating content that is accessible and usable
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exceptional skills in convincing people that user needs and a usable approach is the only way to present information
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proven experience in using metrics and user feedback to define/refine content
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proven experience of working within a web application development environment, proficient in writing Markdown, picture sourcing and editing
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experience in choosing the best format for displaying information to the user
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experience in working with content publishing systems