Organizational Change Management

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flag_no USA
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  • The Organizational Change Management (OCM) Manager is responsible to partner with project to ensure that the project fulfills the Sponsor's change objectives and vision, and achieve full stakeholder and end user adoption and enduring usage.
  • The OCM Manager is responsible for the OCM track and all of the activities and deliverables of that track.
  • The OCM Manager focuses on the people and organizational (versus technical) components of change, including changes to business processes, systems and technology, job roles and organization structures.
  • The primary responsibility is to create and implement change management strategies, plans and actions that maximize employee adoption and usage and minimize resistance.
  • The OCM Manager is accountable to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.
  • The OCM Manager also supports project teams by integrating organizational change management activities into their project plans, and then performing the OCM activities, leading the team to perform the OCM activities and providing coaching and support to the team.
  • The OCM Manager is expected to exhibit leadership working through and guiding others in the organization to fulfil the OCM objectives and succeed.
  • The OCM Manager is a coach for senior leaders and executives to help them fulfil the role of change sponsor.
  • The OCM Manager also provides support and coaching to the Project Managers, managers and supervisors to facilitate their report staff through transitions.

Job duties to include
(1) Apply the OCM methodology developed in conjunction with IT and Human Resources (HR) to lead organizational change management activities.
(2) Assess the organizational change impacts for change initiatives.
(3) Complete organizational change management assessments for the project.
(4) Create organizational change management strategies for the project.
(5) Identify, analyze, prepare organizational change management activities and tactics to implement the strategies.
(6) Identify and manage anticipated resistance.
(7) Consult and coach to the project and change initiative team.
(8) Create actionable steps and deliverables for the all of organizational change management levers, such as: communications, stakeholder management, coaching, training, procedure rewrites, job description rewrites, managing resistance, etc.
(9) Plan, execute and support communication efforts.
(10) Plan, execute and support training efforts.
(11) Support and engage senior leaders; Coach managers and supervisors.
(12) Support organizational design and definition of roles, responsibilities and job descriptions.
(13) Coordinate with other specialists.
(14) Work with the Project Manager to integrate organizational change management activities into project plan.
(15) Evaluate and ensure user readiness. (16) Manage stakeholders.
(17) Track and report issues.
(18) Define and measure success metrics and monitor change progress.
(19) Support organizational change management at the project, organizational and enterprise levels.
(20) Perform Quality Assurance activities to ensure that the OCM methodology is being used correctly and effectively, and prepare and utilize lessons learned and best practices to monitor and improve these.
(21) Demonstrate leadership by effectively communicating with employees to advocate for OCM, and to inform, motivate and resolve issues OCM related openly and quickly.


Job skills include:
(1) A solid understanding of how people go through a change and the change process; experience with an industry OCM model is a plus.
(2) Experience and knowledge of organizational change management principles, methodologies and tools.
(3) Experience with process and organizational design, including broad knowledge of applying standards, principles, processes and procedures to enable organizational work practices.
(4) Knowledge and understanding of Software Development Life Cycle and Project Management approaches, tools and phases of the entire project life cycle.
(5) Exceptional communication skills, both written and verbal, as well as excellent active listening skills.
(6) Ability to clearly articulate messages and vision statements to a variety of audiences.
(7) Ability to develop and make presentations before various audiences.
(8) Ability to establish and maintain strong relationships.
(9) Ability to influence others and move toward a common vision or goal.
(10) Strong team membership, team leadership and team building skills.
(11) Flexible and adaptable; able to work in uncertain situations and manage multiple initiatives that involve multiple disciplines across IT and the business.
(12) Resilient and tenacious with a propensity to persevere.
(13) Strong customer focus.
(14) Forward looking with a holistic approach.
(15) Organized with an ability for planning strategy and tactics.
(16) Strong problem solving and root cause identification and analysis skills.
(17) Able to work effectively at all levels in an organization.
(18) A team player and able to work collaboratively with and through others.
(19) Strong business acumen, and understanding of organizational issues and challenges and how to resolve these.
(20) Experience with large scale organizational change efforts.
(21) Ability to meet and accept challenging situations and persevere.
(22) Good judgment and objectivity in approaching problems.
(23) Demonstrated experience with one or both of the Maximo Base Supply Chain application and/or the Ariba eSourcing portal.
(24) Bachelor Degree in Information Technology, Business or related.
(25) 5-7 Years of experience