Description
Essential:
Experience of the following:-
Customer Management or Service Desk
Service Level Reporting
Problem and Incident Management
Change Control and Release Management
Experience working with at least one of the following technologies (with good working knowledge of at least one other): Service Now Helpdesk System, Dameware, BBCA, Tree Size Professional, Windows XP/7, Lotus Notes, Internet Explorer, Adobe Acrobat, PeopleSoft, Messaging & Groupware, International Support, Microsoft Windows software/hardware environment, wide area communication between Oxfam offices world-wide using TCP/IP transmission protocol, telephony, Virtual Private Network
Relevant experience in one or more of the following areas:
Automated software distribution tools
Design and management of desktop image using industry standard tools (eg Norton Ghost)
Management of Active Directory policies within multi-site global environment
Desirable:
.Certification in ITIL
. Certification or Qualification in Customer Management processes