Description
Campaign Rewards Operations Executive: London based role.
Exciting role available within Campaign management for a large marketing company. This role is based in an Operations team and is based around Loyalty rewards. This would suit somebody that has worked with complex data sets or complex bespoke systems. Please respond if the below spec looks interesting.
The Rewards Operations team is responsible for the efficient delivery of all operational processes for points redemption across the whole suite of products/clients in the EMEA region.
The team must provide operationally excellent services and support to both accounts through seamless and error free delivery whilst meeting client and business SLAs.
This fast moving and innovative team manages all aspects of these areas plus many digital and new initiatives as well as the launch of new Nectar partners.
This role is focused on the Proprietary side of the business.
What you will be doing:
- Support of processes that facilitate the availability of partners and offers across all product streams, including system entry, testing, web content, sign-off and communication to call centre. Reconcile rewards partner invoices and investigate discrepancies/queries
- Reconcile rewards partner invoices and investigate discrepancies/queries
- Actioning change to the setup and presentation of partners including points changes and content updates.
- Stock management, forecasting, tracking and reporting
- Monitoring existing processes; investigating and reporting on any process failures
- Documentation of, and adherence to, operational processes across all product streams
- Develop client and internal relationships on a day to day basis, establishing trust and respect with your key contacts
- Detail orientated
- Highly numerate and analytical with excellent Excel skills
- Able to efficiently manage and prioritise workload
- Experience of working in an operational environment
- Aptitude for problem solving
- Ability to demonstrate a logical thought process
What we would like you to be:
If you are new to Loyalty, Loyalty management is in essence the process of identifying, understanding and influencing best customers in order to build sustained, reciprocal and meaningful relationships that increase profits and drive long term value.