Description
Senior ITSM - IT Service Desk is required to one of our clients, a large system integrator to join their client project team based in Oslo, Norway on a 6months + of contract.
Key Skills: Service Desk, Service Management analyst, IT Service Desk management
Job Spec:
The consultant will be responsibility for:
- Analyse current Service Desk model to identify cost improvement areas
- Challenge vendor proposals to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.
- Demonstrate hands-on practical approach on how to implement a high quality Service Desk solution at low cost
- Identify consequences/risks of changing current IT Service Desk model
- In the analysis phase, the expert role is expected to execute analysis of the inefficiencies and ineffectiveness of the current Service Desk model and impacted processes.
- In addition, this role is also expected to provide contribution to the deliberations related to in/out-sourcing based on the efficiency analysis.
- The Service Desk model needs to cater for integration of multiple vendors into these service Operations processes.
Analysis deliverables:
- Cost analysis and estimates for different Service Desk models
- Evaluate the cost effects of changed service levels and language availability for all or parts of the company
- Assess cost savings(ticket volume reduction), through improved and increased self-service for users
- Define internal organization needed for chosen model and Service level definitions
- Expected outcome of assessment activities is an executive summary report with recommendations on most Cost efficient IT Service Desk model.
Mandatory Fields
- Senior Service Desk and Service Management analyst with strong cost saving focus
- In-depth knowledge of IT Service Desk management (ITIL) and IT service management frameworks
- Experience in planning, design and implementation of Service Desk models/organizations in larger enterprises
About the company:
- This opportunity is with one of the large Global System Integrators and their end client is within the insurance domain well-known in the UK.
- GIOS Technology is acting as an employment agency in relation to this vacancy
- For more information about this vacancy please submit your CV/details at (see below)