Description
We are looking for a Service Manager who will systematically ensure that all the activities necessary to design, develop and implement an IT Services to satisfy the requirements of the organization and the business. This role ensures that the appropriate definition, effectiveness, and maintenance of activities or deliverables take place as planned and that the activities are carried out according to all laws, regulatory requirements, and internal policies applicable. Service Manager is responsible for reviewing and performing the activities for their specific service(s) on a weekly, monthly, annual and periodic as needed Basis.
Place of work - Prague
Start - ASAP
Duration - 6 months
Salary - 250 Euros/day
You should bring:
- Degree in computer science or comparable education/experience
- More than 7 years of Business/IT experience inc. ITIL
- Demonstrated leadership skills, > 5 years proven management experience within a Matrix organization
- Proven track record in managing complex teams across different vendorsIn-depth expertise in one or more
- IT disciplines and broad knowledge of other disciplines of IT
- In-depth understanding of business processes and the interrelationships with IT
- processes.
- More than 5 years of experience in Service Management of a global or regional service portfolio in similar areas as above, across geographies and business areas
- Experience in negotiating agreements with corporate suppliers in close co-operation with the sourcing function
- Track record in delivering multinational projects on time, quality and budget
- Excellent Communication Skills
- Proven capability to operate in an organization with direct and indirect reporting lines in a Matrix set-up
- Entrepreneurial behavior and good financial skills
- Fluent in English (written and spoken) other languages an asset
- Capability to think strategically and proven ability to set, develop and execute the service delivery strategy for the service portfolio
- Willingness to travel (globally)