Description
Customer Experience Management (CEM) Solution Architect: Exciting contract role located in West Africa, would be a perfect match for strong candidates with CEM and OSS/BSS experience.
Working with one of the biggest telecommunications vendors in the world giving an opportunity for further prospects within their network.
Candidates will need:
-Experience: With the traditional wireless network optimization, OSS/BSS, SQM/CEM cross domain industry 10 years and above experience, Understanding operator operation and maintenance system, understand industry trends and development, to the future business and user experience operators operation mode as the center of the overall grasp ability based on.
-Qualifications: University degree, any other qualifications (such as TM Forum certification in Business Process or Customer Experience) may be considered as an advantage
-Education background: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering or above
Daily Duties: Give the whole process support of Facing the solution experience for CEM users from pre-sale, development to delivery, and improve end-to-end technical scheme ability from pre-sales to delivery. Get help from the SmartCare departments/areas and expand the development and delivery.
- Research stage: make the advanced and highly-focus solution to our costumer and responsible for the purpose, research solution and architecture according to transformation of terminal user as purpose, the combination of the analyst of industry competition and development, and the condition of sales expansion and project delivery.
- Pre-sale stage: Understand customer guidance materials, business consulting and output, understand and analyze customers to establish user and business needs and commercial value and business operation system center operations, a framework of overall technology scheme, support the sales staff to complete the technical proposal
- Delivery stage: decompose the terms of the contract, the output solution architecture design documentation, including but not limited to KQI modelling, alarm rules, report customization, integration and docking, SLA and acceptance standard planning, planning guide for LLD design, and is responsible for the customer interface, communication and clarification
-Recognition of risk when SmartCare solutions inter-working with customer's system, actively guide customers to make full use of already buy function, to create value for customers. Through analysis and summary the delivery process, improve the planning and design of the front of the products based on customer value
Keywords
CEM AND OSS AND BSS AND SQM AND SMARTCARE AND CUSTOMER AND BIG DATA