Intermediate Technical Writer (6 months) 76295

Description

Intermediate Technical Writer

Duration: 6 month assignment (W2)

Location: San Diego, CA 92108

Job Number: 76295

Candidate MUST be FLEXIBLE to work OT on weekdays and weekends as needed based on department needs

Job Description:

• Individuals within the Technical Writing Job Family will edit, write, standardize, research, and authenticate policies and procedures, training manuals, handbooks, and other various support documentation
• The documentation shall be created and distributed using various multimedia/web/Internet and Intranet-based tools
• Rewrite and edit technical staff documentation in a clear and concise style
• Make editorial and aesthetic improvements to documents and recommend new designs, layouts, and procedures
• This position will work closely with Management to develop and deliver innovative communication strategies to complement training and support activities
• They will collaborate with the training team to ensure training material is current and relevant
• Will be responsible for updating material as technology changes are implemented
• Will update desk level operations procedures to reflect business practices and organizational structures
• Will coordinate and conduct review meetings with Management for documentation approval
• Map business processes when necessary
• Contribute to development and implementation of annual work plan. Actively participate on Policy and Procedures Governance Team, when and where applicable

Essential Functions:

• Design, and maintain Intranet based online help system
• Maintain user guides, workflows, and other corporate documents such as tutorials, reference material, design standards, content resources, templates, etc
• Work with management and subject matter experts to develop policies and procedures
• Review documentation for consistency, while adhering to company's style guidelines and quality
• Speak and write clearly using understandable terms with both technical and non-technical personnel across multiple departments; describe moderately complex processes clearly and concisely
• Interact closely with subject matter experts
• Understand applicable regulations and incorporate necessary changes to existing policies and procedures and/or the need for development of new policy and procedure as needed
• Maintain thorough records of work and revisions; contribute to department logs and databases with care and diligence

Top Daily Responsibilities:

• Creates and maintains policies and procedures, training manuals, processing guides, job aids, reference tools, etc
• Reviews documents and written training communications for format, consistency, and compliance with existing procedures
• Creates and revises flowcharts to document existing processes and model workflows
• Documents business processes
• Participates in brainstorming and problem-solving sessions with management and staff.
• Develops compliance based solutions based on industry best practices

Basic Qualifications:

• Bachelor's degree in a relevant field, OR 4 years' experience in a directly related field
• High School Diploma or General Education Development (GED) required
• Minimum 3 years' experience of technical writing and/or hands-on regulatory or public policy development, including writing and editing of policies and procedures
• Technical Writing Certification preferred
• Health Insurance background highly preferred
• Experience writing technical end user documents
• Experience reviewing and comparing data/policies/processes to identify inconsistencies
• Experience analysing and summarizing complex information; experience thinking abstractly and separating complex ideas into simple elements
• Team player with strong inter-personal and communications skills; strong team building skills and experience
• Excellent written and oral communication abilities; ability to draft and revise documents, including policies, standards, analyses and reports
• Ability to manage time effectively and meet deadlines
• Project management skills; ability to work within project teams and towards established timelines
• Highly motivated and directed
• Proficient with Microsoft Office and Adobe Acrobat
• Must be able to work in a Labor/Management Partnership

Top Required Skills:

• Advanced level proficiency with Microsoft Word
• Moderate level proficiency with Microsoft PowerPoint, Excel and Visio
• Moderate level proficiency with Information Mapping
• Excellent verbal and written communication skills
• Analytical and critical thinking skills
• Collaboration skills