Description
The contract is with a consultancy organization to be on an assignment at a large European site in Stockholm as follows:-
Objective
The objective of the present request for offer is to support the ICT Unit in implementation of improvements under ICT Quality work plan . The work shall be carried out under the supervision of Head of ICT Unit.
The consultant will carry out improvements in the area of Product maintenance, IT governance and Quality management. The contract objective is to procure one Quality Expert.
Tasks and Deliverables by the Consultant
The consultant shall be requested to perform various tasks related to quality improvements managed by ICT Unit. The tasks will include (non-exhaustive list):
Contribute to planning, and monitoring the progress in the assigned improvement work package;
Contribute to planning and coordinating change management activities, including communications, sponsorship, coaching, training, and management of resistance to change;
Advice and guide on best practices in management and implementation of improvements, in a scope of:
o Product maintenance in ICT;
o Project, programme and portfolio governance and management in ICT;
o Corporate IT governance;
o Quality management in ICT.
Document processes, work instructions, templates and other necessary process documentation;
Provide training in ICT industry best practices, models, methodologies, frameworks and standards, eg COBIT, ITIL etc.;
Assess efficiency and effectiveness of the implemented improvements.
The expected main deliverables are:
Plan and progress reports on the assigned improvement work package;
Change management plan(s) and communication activities;
Advice provided;
Process descriptions, work instructions, templates and other necessary process documentation; Training (if necessary);
Assessment reports;
Amended and/or reviewed documents as per assignment.
As agreed with the contractor, the consultant might be reassigned to other projects as necessary within the same field of work.