Description
We are looking for a SAP ISU Customer Service Consultant for a project in Dublin
Responsibilities
Functional Consultant required with 5 years of hands-on ISU functional experience for electricity and/or Gas Industry.
Functional experience in SAP IS-Utility for large Project and Support team including business process definition, configuration, functional/integration/performance testing etc.
Possess strong communication skills for interaction with different stakeholders technical and Non- technical.
Ability to create/maintain project documentation to allow smooth transition of Project into Support organisation
Ability to maintain a common set of scoping, design, implementation and test artefacts and templates in line with agreed Project definitions
Support of core business processes
Preventative maintenance tasks to ensure IT systems are operational and secure, and to prevent future incidents
Troubleshooting incident and problem resolution, maintaining the highest levels of customer satisfaction possible
Batch monitoring and recovery of failures with a view to improving the system/batch performance Delivery of ad hoc unplanned changes
Managing Project and change request (CR) scoping, estimation and design through to implementation
Key Skills:
The necessary skills and experience required:
Customer Service ISU
Technical Master data;
Master Data Generator Templates.
Experience in Front Office Processes; Move-in. Move-out, Disconnection, Reconnection and other Front Office processes; Customer Interaction Centre;
Hands-on experience in configuration of Workflow & organisational structures. Knowledge of Customer Contacts, Enquires and Complaints.
Device Management/Meter Reading,
Device Technical Master Data,
IDE (Intercompany Data Exchange)