Description
Middleware/Midrange Support Specialist, Unix, AIX, Solaris, Build
Our client, a leading IT services provider is looking for Middleware Support Engineer, for a 6 month contract in Newcastle. To work in Software Services, Midrange Support Specialist L2/L3.
The successful candidate will join a highly skilled team of engineers providing a comprehensive support function to Central UK Government users. A second/third line support background is required.
Description of Role
Provide Support (O/S, Software and Hardware) to the MFS Server Farm
Provide Support to the customer end users, ensuring SLA's are met.
Undertake Midrange Level 2 & 3 Builds to all flavours of UNIX
Provide a comprehensive support function for technology solutions and implementations, providing a full range of ITIL service delivery skills, eg Incident and Problem Management, Change Management, Configuration and Release Management.
Perform Root Cause Analysis where appropriate, propose and implement long-term fixes.
Perform preventative maintenance to ensure service levels continue to improve.
Software life cycle - monitor product EOLs, define product roadmap, test and implement releases.
Service improvement - monitor systems and services to improve performance and reduce support overhead. Suggest enhancements that reduce the need for manual intervention using automation.
Support and Maintain the Anti-Virus software across the UNIX estate
Support and Maintain the clients networked printer solution
Ensure knowledge base articles are updated
Contribute to the development of the Quality Management System by writing documents, reviewing and attending meetings where necessary.
Ensure adherence to ISO9001 accreditation.
Essential Knowledge and Skills Required:
Unix (AIX, Solaris) - L2/L3 Support and Build Experience
Microsoft Windows Server (L2/L3) Support Experience
Experience in the use of Incident Management Tooling eg ServiceNow
Experience of Enterprise Monitoring Tooling eg HP Operations Manager
General understanding of related technologies (eg Networking)
The team cover the hours of 6am - 8pm Monday to Friday as part of shift Rota. Participation in an Out of Hours Rota, providing remote support, will be required.