Description
The successful candidate will be accountable for the technical delivery and implementation of changes on the Customer Service platform.
Overview of Responsibilities
-
Deliver the project or release scope on time, on budget and with the expected quality
-
Ensure quality of deliverables and delivered services through a structured project management approach (project planning tools, project reporting, project management methodology)
-
Indirectly manage teams across various divisions and entities
-
Coordinate all parties involved in the project: both inside the organization (Operations, Delivery, Deployment) and externally (for example IT suppliers, clients etc)
-
Incident triage and fix delivery
Job demands:
-
Experience in delivering of Customer Service solutions
-
Delivering OTAP
-
Integrating new services in Infra Architecture
-
Experience in coordinating IT changes cross domains and cross affiliates
-
Experience in incident management
-
Experience in managing multiple projects of various sizes in parallel.
-
Strong leadership skills with the ability to adapt style according to the context and the people
-
Strong negotiation skills, conflict management and influencing skills at different levels of management
-
Excellent communication skills (listening, writing, and presenting) at all levels, from staff members to senior management level
-
Ability to learn quickly in a complex environment and to synthesize the situation
-
Ability to be a role model showing outstanding drive, commitment and discipline
-
Ability to manage a project plan and budget
-
Ability to identify project risks and solve issues
-
Be able to understand the IT infrastructure & architecture
-
Have a strong technical affinity and experience in with multiple domains mentioned above.
-
Knowledge of the internal standards (methodology & tools)
-
Fluent Dutch, English
Remaining Information:
Start: ASAP, 40 hours
Place: Utrecht
Duration: 3 months, option to extend
Recruiter for this role: Chloé Munier (see below)
Reaction:
Are you interested and do you match with the above mentioned profile? Send your resume in Word format including your rate, availability and a digital picture to (see below)
Who are we?
ItaQ Interim Professional BV is a recruitment & consultancy agency and specialized in interim positions in the ICT sector. The interim professionals ItaQ works with, have a bachelor degree and working experience of at least 10 years.
We help our domestic and international clients, which are leading organizations in their field