Description
Filmbank is a joint venture between Warner Bros., Sony Pictures and NT Digital Group (comprising of SWANK Motion Pictures and Spafax).
We are a leader in non-theatrical film distribution, representing many major Hollywood, Bollywood and independent film studios (including Warner Bros., Sony Pictures, Disney, 20th Century Fox, Universal, Paramount and MGM) in over 80 international territories.
Filmbank provides licensing for film screenings that take place outside of the cinema and home in environments such as hotels, hospitals, coaches, trains, schools, pubs and bars and care homes etc.
Primary purpose of position
To ensure maximum sales of product to the Non Theatrical market sectors on behalf of the studios represented by Filmbank and responsibility for those bookings.
Essential Job Functions
- The first point of contact for telephone and email enquiries across all licenses
- Manage high volume telephone enquiries
- Ensure the 'Bookings' and 'Info' email inboxes are managed in a timely manner
- Check and respond to voicemail messages on a daily basis
- Send out batch Booking Confirmations/Contracts (via email) on a daily basis
- Manage and process Single Title Screening Licence bookings and outdoor screening requests on a daily basis.
- Manage telephone sales, film bookings and enquiries for commercial and non commercial and outdoor Filmbank customers.
- Liaise with the marketing department on licence promotions, marketing activities and updating online Film catalogue
- Chasing overdue film returns and outstanding box office returns
- Process closure of accounts
- Liaise and handle credit control enquiries including processing credit notes
Competencies
- Solid experience in an administrative based customer service environment.
- Efficient and very organised
- Able to deal with high volume calls and emails
- Excellent telephone manner and customer focused
- High degree of accuracy and attention to detail
- Quick learner
- Good team player
- Experience and patience in dealing with the general public
- Able to switch between tasks as required (particularly in order to respond to phone call interruptions)
- Able to deal with changing priorities
- Excellent Excel skills