Description
My exclusive client are urgently looking for a Service Desk Analyst on an initial 8 week contract to join the team ASAP.The suitable 1st line service desk analyst will have the following experience.
*Proven IT support experience with a good technical background.
*Has had exposure to and supported common, diverse or bespoke applications and hardware.
*Professional, reliable and a strong performer in a 1st line IT support or customer service role.
*Adaptable and able to cope with a close and more hands on work environment.
Desired Knowledge and Skillset
*Windows 7 (Configuration & Support) - Expert
*Microsoft Office 2010 - Good
*Internet Explorer + other browsers - Good
*Written and verbal communication skills - Good
*Writing technical and procedural documentation - Good
*Automation products, for example PC builds. - Good
*Citrix XenApp v6.5 +Basic
*3+ years experience in configuring & setting up PC's/laptops/Thin Clients
*3+ years experience in installing and general PC maintenance
The successful candidate will have all of the above and will also have an excellent telephone manner, show a methodical and patient approach to their work. Demonstrate ability to perform to the highest standards under pressure. Strong organisational, communication and prioritisation skills are essential to be able to adhere to the company SLAs.
CPS Group (UK) Ltd is acting as an Employment Business in relation to this vacancy.